Job Description
Overview
To serve as the subject matter expert for an assigned area providing operational support to the organization focusing on Payment Processing Applications such as Zelle, Real Time Payments, Fedwire, Cashier’s Check, Western Union and ACH. Ensure department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, and integrity of systems. Provide related to application analysis and incident support functions.
Candidate must understand and meet all the business requirements, abstract, and design a configurable, extensible, scalable, performant, robust solution. Must be able to adopt to agile and innovative to solve business problems.
Serve as the technical subject matter expert for an assigned area providing complex operational support to the organization. Ensure projects and department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, integrity of systems, and delivered on schedule. Provide operational support 24*7 applications two time a month on-call rotation in addition to supporting after-hour deployments.
The Engineer will oversee services with the end user in mind with high complexity of low to medium maturity. The candidate will be expected to work on multiple projects and applications and be able to collaborate in multiple engagements across the product teams. Operates with minimum supervision in a complex environment and serves as a Subject matter expert for the application under the portfolio assigned. Work with potential external vendors and partners with the Product Engineering and Delivery team.
Responsibilities
Should be able to develop and execute SQL queries
Windows IIS Experience
Implement planned application maintenance releases and patches
Provide 24X7 support and coverage (rotational on call support)
Responsible for day-to-day operation and application incidents/events. Ensure proactive monitoring of overall system performance
Production Support Experience (Troubleshooting, finding Root Cause Analysis and finding workaround)
Assist with root cause investigations and provide recommendations
Modify, program and test vendor software to enhance overall systems performance in the context of the organization and business needs
Identify and remediate vulnerabilities and other infosec findings
Mentor the team, set standards, best practices, and establish maintenance processes
Knowledge in Project Management life cycle
Implement changes through multiple environments utilizing the ServiceNow and Change Management process along with Release, Problem Management cycle.
Work on renewing and managing Venafi TLS certificate
Patch and manage Windows Servers
Implement and manage alerts and monitoring tools
Openness to acquiring new skills and adapting to changing technologies
Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field, or the equivalent combination of education, training, and experience
5-7 years of experience in systems engineering
Complete knowledge and understanding of business area/specialization
Advanced skill with technical applications/languages, information technology or engineering methods
Experience with systems engineering and programming
Advanced knowledge of software development methodologies and tools
Experience with cloud-based technologies and services
Experience with system monitoring and alerting tools
Advanced knowledge of disaster recovery and business continuity planning
Strong analytical and troubleshooting skills
Effective interpersonal and communication skills
Desired Qualifications
Able to write Splunk Query and research issues analyzing data
Knowledge of GitHub Repository
Familiarity with tools like Jenkins and other automation Devops tools
Working effectively with Development, QA, Business, and Middleware
Ability to prioritize tasks and handle multiple issues simultaneously
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Job Tags
Monday to Friday,