Position Summary: As an integral piece of the Clinical Nutrition and Culinary team, the Senior Nutrition Assistant role is to work closely with the Registered Dietitian and Certified Dietary Manager to ensure that the patients on the RSU and MCU are assisted in their menu selections to ensure that the patients receive their appropriate diet and requested items. Core Competencies: Demonstrates strong customer service skills with patients, families, and clinical/culinary staff. Shares information with the team to keep everyone abreast of patients’ status. Ability to communicate and collaborate effectively with patients, families and staff that conveys respect and professionalism even in challenging situations. High attention to detail to ensure menus/diet orders are appropriately completed and accurately entered into computer system, and ensure tray accuracy. Able to multitask and concentrate on fine detail with interruptions on a frequent basis. Works independently with minimal supervision. Exercises initiative, seeking additional tasks and projects from supervisor. Accepts assignments readily. Recognizes problems independently and works toward improving systems and procedures. Maintain confidentiality of patient information. Position Responsibilities: Assists patients with menu selection and enters into computer. Reviews menu selections to ensure compliance to preferences, allergies, and prescribed diet. Relays relevant information back to the team to keep everyone abreast of patients’ status. Enters patient information in computer. Answers phone and message machine in a timely manner and takes appropriate steps to ensure customer satisfaction. Prepares hot and cold production sheets and file accordingly. Prepares late tickets as requested. Leads, mentors and trains newly hired Nutrition Assistants. Responsible for EOC rounding on RSU, pantry/RSU kitchenette, assuring CMS standards (FIF0, proper labeling and dating etc) are being maintained. Maintains diet office supplies. Calculates and communicates weekly enteral feeding PAR requirements weekly to Central Stores. As requested by Registered Dietitian, conduct calorie counts, visits with patients obtains preferences/food allergies, takes snack orders, determine tolerance of meals/supplements, and reinforces patient education. Quality Assurance: conduct meal rounds and test trays. Process Improvement projects encouraged in the LEAN philosophy. Has complete knowledge and understanding of the pod/ pantry process including set up, plating meals, checking trays for accuracy, delivery of food truck to unit and clean up. Follow safety and sanitation rules and regulations. Follow department and hospital policy and procedures. Books outpatient nutrition appointments. Conduct monthly in-services. Assists the supervisors in helping team complete LMS trainings. Performs other related duties as required or directed. Qualifications: College level nutrition courses required. AS/BS in Nutrition strongly encouraged. Food service experience at hospital setting preferred. Prior experience as nutrition assistant or knowledge of therapeutic diets preferred. Effective verbal, electronic and written communications skills using the English language required. Strong customer service and team-focused interpersonal skills needed. Computer skills required. Previous experience with Computrition nutrition program a plus. Word and Excel competency a plus. Attention to detail and multi-tasking abilities required. Demonstrates ability to prioritize work, meet deadlines, and adapt to changing situations. Serve Safe Certified to be obtained within 6 months of hire. CPR to be obtained within 6 months of hire. Allergy Awareness Certificate to be obtained within 6 months of hire. Demonstrates desire for leadership and clinical nutrition growth.
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