Job Description

Receptionist at Pediatric Clinic

• Location: Davies Institute for Speech and Hearing
• Starting Salary: $30,000/year
• Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

Position Overview:
Davies Institute for Speech and Hearing is a unique company that offers our community speech therapy, occupational therapy, and audiology services along with our Development Center for kids with hearing loss or speech delays. Our fast-growing pediatric allied health clinic is seeking a Medical Receptionist to join our dynamic, patient-centered team. The ideal candidate will be the first point of contact for our patients and their families, providing a welcoming and professional environment. This role involves a blend of front desk responsibilities, insurance verifications, and medical billing tasks to ensure smooth clinic operations and a positive patient experience.

Key Responsibilities:

Front Desk Management:

• Greet patients and visitors warmly, ensuring a friendly and professional atmosphere.
• Check patients in and out, verifying that all necessary documentation is completed.
• Answer phone calls, respond to inquiries, and direct calls appropriately.
• Manage scheduling for audiology, speech therapy, and occupational therapy services.
• Confirm upcoming appointments and handle rescheduling or cancellations.

Insurance Verifications:

• Verify patient insurance coverage prior to appointments, ensuring services are authorized.
• Obtain prior authorizations and referrals when required by insurance plans.
• Maintain accurate and up-to-date records of insurance information in the electronic medical record (EMR) system.
• Communicate any coverage issues or out-of-pocket costs to patients before their visit.

Medical Billing:

• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Assist with claim submissions and ensure proper coding for insurance billing.
• Follow up on unpaid claims and denials, working with insurance providers to resolve issues.
• Generate patient statements and answer billing-related questions.
• Assist the billing department with month-end reporting and reconciliation tasks.

Administrative Support:

• Maintain the cleanliness and organization of the front desk and waiting area.
• Ensure patient confidentiality by adhering to HIPAA guidelines.
• Assist with general administrative tasks, including filing, faxing, and ordering office supplies.

Qualifications:
Education:  

• High school diploma or equivalent required; certification in medical office administration or billing is a plus.

Experience:

• 3+ years of experience in a medical office or healthcare setting, preferably in pediatrics.
• Experience with insurance verification and medical billing is strongly preferred.
• Familiarity with EMR systems (e.g., Kareo, Athenahealth, EPIC) and medical coding (ICD-10, CPT).

Skills:

• Bilingual in Spanish is preferred
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and billing software.

Key Attributes:

• Patient-focused with a compassionate approach to families and children.
• Collaborative team player with a proactive attitude.
• Strong problem-solving abilities and willingness to learn new skills.

Benefits:

• Competitive wage.
• Comprehensive health benefits, including medical, dental, and vision.
• Paid time off (PTO) and holiday pay.
• Opportunities for professional development and growth.
• A supportive, team-oriented work environment.

To Apply:
If you are highly organized, detail-oriented, and passionate about providing outstanding patient care, we’d love to hear from you! Please submit your application or email your resume and a cover letter highlighting your relevant experience to careers@daviesinstitute.com.

At Davies Institute for Speech and Hearing (DISH), we believe in utilizing a whole-family approach that teaches children, parents, and family members how to move through the early education and developmental journey. We believe that student success is not only dependent on the child’s abilities, but on family involvement throughout the education process. From newborn hearing screenings to college acceptance letters, our goal is to help your child excel past milestones and to provide parents with the best resources to help them along the way. Our families work directly with staff members to help build and develop appropriate goals and milestones based on their exact needs. Parents and children will work with teachers, speech therapists, audiologists, and occupational therapists based on their child’s comprehensive evaluation. Services are offered year-round by our wonderful staff and parents are always encouraged to be involved and ask any questions that may come up in the process. Our staff works together WITH the families in order to keep constant communication on child development and progress throughout the year.

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