Job Description

About Us

Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Learn more at een.com.

Position Overview

We are seeking a proactive and experienced IT Manager to oversee and evolve the technology infrastructure that supports our day-to-day operations. This in-office role, based in Austin, TX, will manage both the strategic and operational aspects of IT—including system administration, network infrastructure, end-user support, and IT security.

The ideal candidate will be a hands-on leader with a service-first mindset, capable of delivering reliable, secure, and scalable IT systems. You will collaborate across departments and lead a distributed team of IT technicians located in Austin and Amsterdam.

Key Responsibilities

• Oversee and manage all core IT systems and services, including:

  • Google Workspace (email, calendar, collaboration)

  • Okta (identity and access management)

  • Zoho (expense reporting and business tools)

  • Wi-Fi, VPNs, firewalls, and local office network infrastructure

  • VoIP communication platforms

• Maintain hardware and software inventory 

• provision and support laptops, mobile devices, printers, and peripherals

• Handle user account management, including onboarding, offboarding, and permissioning

• Provide timely and professional support for IT service requests and incidents

• Enforce IT policies and ensure best practices for data security, privacy, and compliance

• Maintain accurate IT documentation and manage vendor and service provider relationships

Required Qualifications

• 4+ years of experience in system administration or IT support roles

• Expertise in:

  • Network protocols, VPNs, and routing policies

  • Wi-Fi, VoIP, and wireless technologies

• Experience administering SaaS platforms (e.g., Google Workspace, Okta, Zoho)

• Strong understanding of computer hardware, software, and diagnostic tools

• Excellent communication skills, both verbal and written

• Demonstrated ability to work both independently and as part of a team

• High attention to detail, professionalism, and a customer-focused attitude

• Energetic, confident, and reliable, with a commitment to continuous improvement

• This position is full time onsite in Austin, TX

Why work for Eagle Eye?

Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Eagle Eye is a place where you can make a difference. Bring your passion, your drive, a roll-up- your- sleeves- and- get- it- done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks.

• Medical Benefits:  We offer competitive medical, vision, and dental plans. Company offsets premiums.
• Taco Tuesdays:  Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
• 401k plan  with company match!
• Weekly Lunch:  Food is love. Especially when it is free.
• Snacks:  You will never go hungry.
• Culture:  Innovation drives our vibe.
• Diversity:  We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
• Unlimited PTO:  We value our employees’ work/life balance and want you to spend the time off you need.

More About Eagle Eye Networks

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. 

Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

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