Job Description

Front Office Supervisor Center for Primary Care Who we are: For over 30 years the Center for Primary Care (CPC) has cared for families in the CSRA by providing patients with the most convenient, accessible, and personal healthcare available. Our mission is to improve the health and wellbeing of the families we serve by providing compassionate and high-quality care in a joyful setting. The physicians, healthcare professionals, and support team at our 9 practices, plus laboratory, imaging, and corporate locations work to transform our mission into action. What our employees say: At Center for Primary Care, we understand that the work environment is as important as the hard work you do. Center for Primary Care is Great Place to Work Certified which means our employees share feedback on their work culture experiences and we listen and strive to create positive employee experiences centered on joy, trust, and belonging. Learn more about CPCs culture and Great Place to Work Certification by clicking on the link below: Working at Center for Primary Care | Great Place To Work(r) Benefits for you and your family: Coverage that cares for body, mind, and spirit. Retirement plan with generous employer match and profit sharing. Mental Health Support Services. Scheduled Bonuses. Front Office Supervisor We are seeking a qualified front office supervisor to join our practice on a full-time basis to oversee various tasks to ensure the operation of the office. Key Responsibilities: Essential Functions Participates in the hiring, supervision, and evaluation of assigned staff. Schedules for staffing to meet changing workload needs. Provides professional and technical support to staff and troubleshoots the delivery of patient care. Responds to requests from families, and other concerned patients regarding patient care issues. Identifies training needs for staff and facilitates staff development. Participates in the development, implementation, and evaluation of training, orientation, and education programs. Develops, implements, monitors, and evaluates quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures. Recommends new and/or revised policies and procedures to the department manager. Accurately documents necessary information in Electronic Medical Record System. Ensure smooth patient flow throughout the office by assisting in other areas when needed or as requested. Adheres to infection control guidelines. Always maintains patient confidentiality; adheres to all HIPAA guidelines. Communicates effectively with patients in person and by telephone at their level of understanding. Prepare forms and patient paperwork for provider review and signature. Physical appearance and conduct are consistent with acceptable professional ethics and CPC standards. Answers telephone by identifying person answering and assisting callers in a pleasant manner. Promotes positive public relations to patients, visitors, families, providers, and others. Screening, prioritizing, and returning patient calls according to office procedure. Communicate effectively with patients and persons by telephone and give great attention to detail following those phone calls. All essential functions must be performed. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity. Qualifications for Success: Education, License/Certification, and Experience Requirements Education: High School Diploma or GED required. License/Certification: Registered MA, Certified MA, current LPN, or graduate of an accredited program for Medical Assisting or ABR-OE certification. Must have or be able to obtain CPR certification within 6 months. Experience: Minimum five years of experience in increasingly responsible clinical positions including some experience with supervision of clinicians. Knowledge of general health care practices, office work-flows, medical terminology, and clinical processes. Must have good verbal and written communication skills. Ability to work autonomously, collaborate with clinical managers, physicians, and administration staff, and be directly accountable for assignments. Strong computer and EMR skills. Additional Job Details: Work Setting: On-site Job Type: Full-Time Schedule: Monday-Friday Compensation: Market competitive base pay, commensurate with education and experience. Center for Primary Care is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances. Center for Primary Care is a Drug-Free Workplace employer.

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