Job Description

Customer Service Representative

Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are honored to be a recipient of the prestigious Best Places to Work in Omaha 2024 award, a testament to our commitment to excellence and exceptional culture! We've worked hard to rise above the industry standard, because "good enough" is simply never good enough. With 330+ current locations throughout 35 states and plans to expand into a national brand, this is a very exciting time to join the Milan team!

Why our Customer Service Representatives love it here:

Because it's fun. We're not like other call centers where you're just an answering machine, we want you involved because you're part of the team. You know what else is fun? Unlimited earning potential!

Because you can change lives. Laser hair removal can be a big commitment for people, but you can make a difference in helping them get through a major moment in their lives with your bright and positive impact.

Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh, and did we mention free laser hair removal.

Because, growing is good. We're always expanding, improving and looking for people ready for a challenge. Our Customer Service Representatives learn the business from the inside-out and as our business grows, the opportunities abound.

Position Summary:

Milan Laser is looking for a dynamic sales-oriented professional with call center experience to join our Client Services team. Our Customer Service Representatives work in a fast-paced environment handling a high volume of incoming calls, emails, and chat requests from both existing and prospective clients.

Providing an amazing customer experience is at the core of our company values! The ideal candidate comes to the table with call center experience, customer service, and strong selling abilities. They are focused and driven with high attention to detail and the ability to multi-task in a fast-paced environment. If this sounds like you, please apply today!

Compensation: $17.00/hr + shift differential (extra $1.50/hr for bilingual) Location: Omaha, Nebraska, In-Person Status: Full-time, Non-Exempt Schedule: Shifts range from 7:00am-10:00pm, Day and Evening Shifts available, must be available 1 weekend day.

Your responsibilities will include:

• Responding to communication via inbound/outbound call, text, and email from current clients
• Scheduling treatment appointments and answering billing questions from current clients
• Building relationships with both current clients by providing excellent customer service
• Effectively maintain contact and follow up with current clients
• Communicating regularly with field managers regarding potential and existing client sales & scheduling
• Additional project-based responsibilities

To be considered for this opportunity, candidates must meet all the following requirements:

• Minimum high school diploma or GED equivalency; Bachelor's degree a plus
• Proven success in achieving sales metrics
• Excellent customer service skills
• Experience in a call center environment is a plus
• Exceptional communication skills, both written and verbal
• Strong attention to detail and multi-tasking skills
• Demonstrates initiative and ability to work independently while displaying a strong sense of teamwork
• Ability to maintain highly confidential information
• Display a passion for the aesthetics industry
• Be able to accurately type at least 60 wpm
• Be able to sit for up to 9 hours a day

Benefits Include:

• Employees and their spouse or legal partner receive free laser hair removal services
• Medical, dental, vision, disability and life insurance within 30 days
• Paid time off starting immediately
• 401k retirement plan with vested employer match
• EXCEPTIONAL work environment!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer

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