Job Description

Job Description

Job Description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSIBILITIES

• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.
• Manage a case load for a diverse client population.
• Monitor and document client progress toward service plan goals.
• Document all interactions with, or on behalf of, clients.
• Maintain familiarity with program resources available on and off-site.
• Provide group counseling as assigned by the program director.
• Coordinate client services with other social service, mental health, medical, employment, educational, child care and other providers.
• Conduct regular case conferences with clients and service providers as required.
• Complete program reports on a monthly basis, or more frequently as required.
• Report to, and meet with, supervisor on a monthly basis.
• Conduct home visits and other field work, as required.
• Perform additional duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in social work or another related field of study.
• One-year of case management or relevant work experience preferred.
• Proficiency in Microsoft Office suite and other standard business technology is required.

Program Specific Responsibilities

• Provide long-term direct case-management services to clients housed by the program.
• Ensure that client's have maximized income/benefits available.
• Assist clients meet requirements and appointments for enrolled programs and benefits
• Determine clients meet requirements for program eligibility and maintain up-to-date documentation of client eligibility.
• Assess what, if any, other resources client may have
• Conduct face-to-face home visits with clients twice a month.
• Conduct telephonic or email correspondence with client at least twice a month.
• Develop a service plan with the client for the initial 30 days within the program.
• Develop 6-month service plans following the initial 90 days to assist client achieve higher level of independence.
• Assist client in applying for housing.
• Assist client attend all appointments.
• Accompany client on apartment viewings.
• Assist client move in to their apartment
• Connect client with workshops, trainings, and other resources from which the client can benefit.
• Monitor and document client progress towards service plans
• Collect income documentation and proof of identification for all clients.
• Understand all housing subsidies, offered within NYC
• Attend all trainings recommended under the program.
• Produce weekly HUD Personnel Activity Reports
• Document all client information and progress notes in AWARDS.

PHYSICAL REQUIREMENTS

• Excellent communication and interpersonal skills
• Good writing skills
• Ability to use a computer for prolonged periods
• Ability to occasionally lift and/or move up to 10 pounds
• Ability to stand, walk, or sit for long periods of time
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork
• Ability to bend and retrieve objects and/or documents
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.

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