Job Description

Job Description

Job Description

SUMMARY

Manage front desk activities including providing exceptional customer service to incoming guests, answering and directing calls to the appropriate department/ personnel, and distribute incoming and outgoing mail/parcels. Light clerical assistance for other departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This entry-level position works under the direct supervision of the Human Resources Manager in the performance of the following essential duties:

• Provide professional and welcoming service and presentation of the Company.
• Welcome visitors and maintain visitor’s logbook.
• Answer incoming phone calls in a timely manner and direct calls to appropriate associates.
• Ensure front desk coverage at all times during business hours and escalation of calls as needed.
• Retrieve (from downstairs mailbox) and distribute daily incoming mail for both office personnel and outside employees.
• Coordinate the pick-up and prepare express mail services (UPS, FedEx, etc.) and USPS envelopes.
• Accept incoming packages and distribute to the correct recipient.
• Manage office supply ordering, receiving and stocking.
• Maintain conference rooms and lunch room organized and stocked with supplies.
• Manage periodic cleaning services for the office.
• Confirm appointments/interviews as scheduled.
• Coordinate Aramark services and other monthly services for the office.
• Support administrative needs for various departments such as scheduling conferences, reservations, meal orders and mailings.
• Consistent and reliable attendance during business hours.
• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED) and 2 years related experience.

SKILLS

Ability to read and interpret documents, write reports and correspondence. Knowledge of mailing sites (FedEx, UPS and Stamps.com). Proficient use of Microsoft Suite (Word, PowerPoint, Excel and Outlook). Professional customer service and presentation.

CERTIFICATES, LICENSES, REGISTRATIONS:

None required.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and talk and hear. The employee is frequently required to stand, walk, and sit. The employee must occasionally lift and/or move up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

While performing the duties of this job, the employee will work in standard office setting, at a desk, frequently answering incoming phone calls and greeting incoming guests. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually low to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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